Live chat feedback cheers L&G Mortgage Club

Live chat feedback cheers L&G Mortgage Club

Legal & General Mortgage Club has revealed that its free live chat facility has received nearly 6,000 online visitors, since its launch last week.

Feedback gathered from users rated the service 4.62 out of 5, in terms of overall broker satisfaction. The average amount of time to answer a chat request was 8 seconds and the conversations lasted on average 15 minutes.

The tool has been launched to provide an additional level of support for all Legal & General Mortgage Club members, allowing advisers to contact the Support Services team online with questions. The platform offers brokers a fast and accurate solution to help with their mortgage business and lender relations.

The live chat facility will provide advisers with instant information and help on difficult mortgages cases, lending criteria and additional services Legal & General Mortgage Club offers. The original telephone support team will still be available for all Legal & General members.

Legal & General Mortgage Club’s Support Services provides assistance to over 9000 advisers every year. The team maintains a close relationship with over 65 lenders through regular meetings which keep them up to date on the latest changes to lending propositions, and enables them to provide an accurate, dedicated support service to mortgage intermediaries.

The service is available to all Mortgage Club members, without subscription, free of charge, by going to theMortgage Club Website and clicking on the link on the right-hand side.

Jeremy Duncombe, director, Legal & General Mortgage Club, said: “After only one week since launch, it is brilliant to see our live chat facility gathering nearly 6,000 unique users to our Mortgage Club website from across the UK. We have received great feedback from brokers using the platform and we hope it acts as an additional layer of support to understand lender propositions and complex cases.

“Our Mortgage Support Services team are committed to ensuring each broker’s experience is of the highest standard and this is clearly reflected in our service score. Thank you to all those who have used the live chat function so far and we hope to see more and more brokers utilise this unique, free and educational feature.”